Privacy policy

1. Introduction

Welcome to the Marwin.ai Privacy Policy page.

Our privacy promises:

• We value your privacy & data security
• We do not use your data for commercial purposes beyond providing the service
• We comply with applicable privacy laws including GDPR
• We will never sell your data
• You control your data

By accessing our website or using our Google Maps scraping software and related services, you consent to this Privacy Policy and agree to its terms. If you are not comfortable with any part of this policy, please discontinue use immediately.

2. Controller

Marwin AI Limited, a company incorporated under the laws of the United Arab Emirates (registration number { }), with its registered address at {Dubai, United Arab Emirates} (hereinafter referred to as “Marwin.ai”, the “Service Provider”, “we”, “us”, or “our”), is responsible for the collection and processing of personal data.

Our Data Protection Officer can be contacted at support@marwin.ai.

3. General Information

• “We”, “Us”, “Our” = Marwin.ai
• “You”, “Your” = user, client, or visitor
• “Personal data” = information relating to an identified or identifiable natural person, including identifiers, contact info, device data, or location data, as defined in GDPR

4. Data Collection

Marwin.ai collects and processes various information to provide our services efficiently. Personal data may include:

I. Personal Identification

Name, email address

II. Communications

Messages, inquiries, or feedback sent via the Service

III. Device & Usage Data

Browser type, operating system, device type, screen resolution, IP address, language settings, connection type, and general location information (city, state, region)

IV. Service Usage

Activity logs, grid search queries, export logs, or other actions taken on the platform

Collection may be automatic or voluntary. Certain required data is necessary for the service to function correctly.

5. Activity Data

We may collect and store data related to your use of the Service, such as IP addresses, device info, and anonymized statistical data. This helps us improve Marwin.ai without exposing personally identifiable information.

6. Use of Personal Information & Legal Basis

We process your data only as necessary to provide the service or comply with legal obligations. This may include:

a. Service Delivery

Enabling access to Marwin.ai, sending updates, and fulfilling your account requirements

b. Communication

Sending relevant notifications, support information, or promotional content (if opted-in)

c. Personalization

Improving recommendations and insights based on your usage patterns

d. Security & Fraud Prevention

Protecting our infrastructure and your account

e. Investigation & Legal Compliance

Preventing unauthorized access and complying with legal obligations

Data may be shared with affiliates or subsidiaries solely for the purposes described above. Anonymous and aggregated data may also be used for analytics and service improvements.

7. Cookies & Web Beacons

We use cookies to enhance your experience, remember preferences, and monitor performance.

To disable cookies, refer to your browser’s settings. Note that some site features may not function correctly if cookies are blocked or deleted.

8. Feedback

When you provide feedback or contact support, we may record your personal information and communication to respond effectively. Processing is based on legitimate interest and GDPR provisions.

9. Data Retention

We retain personal data only as long as necessary for legitimate business purposes or as required by law. Data no longer needed will be securely deleted, subject to third-party retention policies where applicable.

10. Children

Marwin.ai is not intended for children under 16. We do not knowingly collect data from children. If you believe a child under 16 has used our service, please contact us to delete the information.

11. Third-Party Websites & Services

Our service may link to external websites or services. Marwin.ai is not responsible for the privacy practices of third parties. Providing personal information to third-party sites is at your own risk.

12. Data Security

We implement technical, organizational, and physical safeguards to protect your data. However, no online system is 100% secure. You use the Site at your own risk.

13. Your Rights & Choices (GDPR)

You may:

• Access, rectify, or erase your data
• Restrict or object to processing
• Receive your data in a portable format
• Revoke consent at any time
• Lodge complaints with supervisory authorities

Requests can be sent to support@marwin.ai.

14. California Residents (CCPA)

California residents have the right to know, access, and delete personal information collected in the past 12 months. Requests can be sent to support@marwin.ai.

15. International Users

EU and UK users may access, verify, or update their personal data unless restricted by law. UK-EU data transfers comply with adequacy standards until 2025.

16. Business Transfers

In the event of mergers, acquisitions, or asset sales, personal information may be transferred. Users will be notified via website updates or email.

17. Policy Updates

This Privacy Policy may be updated from time to time. Updates will not compromise the security of your personal information.